Had an accident? What happens next?
I've had a car accident and my vehicle is no longer running, do you provide a towing service?
Yes, we can organise your vehicle to be towed to our location.
Which vehicle insurance companies do you work with?
We work with all of them and will liaise with your insurance company on your behalf. Our quoting system is computerised, so we can provide quality digital photographs for every insurance claim.
We repair all makes and models of cars for all Insurance companies including : AA, Allianz, AMI, AMP, ANZ, ANSVAR, ASB, Autosure, BNZ, Fintel, FMG, IAG, Kiwibank, Lumley, Medical Assurance, National Bank, National Automobile Club, Pioneer, Protecta, QBE, SIS,State, Tower, Toyota Insurance, Vero, Westpac and Zurich.
Can I get a loan car?
Yes, we provide free loan cars with no sign writing, so you don't have the embarrassment of everyone knowing you've had an accident.
How skilled are your staff?
As well as being fully qualified, our repair technician's regularly attend I-Car training courses to keep up to date with the latest repair techniques. i-car are leaders in training for collision repair in New Zealand. They provide technical knowledge and skills relevant to our staff's position in order for them to achieve a complete and safe repair.
Do you guarantee your workmanship?
Yes, all our repair work is fully guaranteed. We stand behind the quality of our work. We provide a warranty on all panel and structural repairs, excluding rust repairs.
Do you do minor vehicle repairs, such as car bumpers and door dents?
Yes, we can repair those for you at competitive rates.
Will my car be secure and stored indoors while I'm waiting for you to repair it?
Yes, we store all our clients vehicles inside our building. Our premises is alarmed, as well as having security cameras inside and outside our building.
What makes and models of vehicles do you repair?
We can repair all makes and models.
Who do I pay my insurance excess to?
This varies depending on the insurance company, so we will advise you on who to pay if it is required.
How long will it take to repair my car?
This will depend on the damage and part availability, but generally it is around 2-5 working days, subject to parts availability.